Frequently Asked Questions

You have questions, we have answers! Here are the answers to the most frequently asked questions we get.  If you don't see your question answered here, please feel to reach out us at store@hometownhero.com and we'll be happy to help!

Shipping

+ When will my order ship?

Most orders are shipped within 1 business day of being placed. On the rare occasions it takes longer than this, we'll be sure to reach out to you and let you know when to expect your package. If you don't see updates from us, feel free to reach out and we'll be able to help at store@hometownhero.com.

NOTE: We DO NOT have control over a package once an order leaves our warehouse. USPS/UPS are in control of the process after it leaves our warehouse. As much as we'd like to be, we are not Amazon : )

+ Where is my tracking number?

As soon as a shipping label is created for your order, you will receive an automatic email with your tracking information. Please allow up to 2 business days for this to update. You can also check your tracking information in your account on our website. If you do not see your tracking information within 2 business days of your order being placed, please reach out to us at store@hometownhero.com and we'll be happy to update you.

+ Are you allowed to ship to my state?

Delta 8 THC products are legal in most states. For a full list of states we cannot ship to, check our Is Delta 8 THC Legal? page.

There are 3 states where the sale of CBD is prohibited: Iowa, Idaho, and South Dakota. We will not ship our CBD products to these states.

Customer Support

+ There was an error with my order. What can I do?

Please reach out to us as soon as possible at store@hometownhero.com. Our customer service team will work with you to resolve the issue as fast as possible. We are in the office 9AM - 5PM central time.

+ I don't like something you sent me. What can I do about this?

If you ordered a product from us and it didn't meet your expectations, we offer our Worry-Free Guarantee that will let you exchange it for any of our other products. Just reach out to us and we'll set it up :)

About Our Products

+ How old do I have to be to purchase your products?

We require our customers to be 21 years of age or older to purchase anything from our website. We use an age verification system called Bluecheck at checkout to confirm your age. For a majority of customers, this will not hold up your order because it runs in the background. A small minority of customers will have to provide their date of birth or submit pictures of their photo ID to complete the purchase. Common reason to be "flagged" are different billing/shipping information, recent change of address, not using your legal name, recently married and your new last name has not been updated in Bluecheck's system. 

+ Will taking Delta 8 THC make me fail a drug test?

Unfortunately, it is currently unknown whether Delta 8 THC will result in a positive drug test looking for marijuana. If passing a drug test is a concern to you, we recommend not using Delta 8 THC products just in case.

+ Will taking CBD make me fail a drug test?

If you use any of our CBD flower or our full spectrum CBD products, there is a chance you could fail a drug test. While our products are below the legal limit of .3% Delta 9 THC, there is still some THC in them. If this is a concern, make sure the product you are purchasing is made with only CBD isolate or broad spectrum CBD.

+ What are the health benefits of taking CBD?

Unfortunately we are prohibited from discussing the possible health benefits of CBD and encourage our customers to do research on their own before purchasing. You can read more about our policy here.

About Hometown Hero

+ How do y’all work with veterans?

Every year, Hometown Hero donates a portion of our profits to charities that benefit veterans. In 2020, we donated $25,000 to the Texas VFW and Disabled American Veterans (DAV.org). These donations are a huge part of why we do this and are grateful everyday that we have customers that support us in our mission.